Frequently Asked Questions

Consumer services monitor and notify — then leave the work to you. DRAGON is a managed protection service: we monitor your devices, networks, identity, and the dark web continuously, and when something is found, a named human analyst resolves it on your behalf. The difference is the difference between a smoke detector and a fire department.

Never. DRAGON operates entirely within your personal digital life — personal devices, home networks, personal accounts. We require no corporate integration, create no new compliance surface, and never ask for enterprise access. This separation is by design and is one of the reasons CISOs recommend us.

Onboarding typically completes within 48 hours. Your dedicated analyst conducts a personal risk assessment, enrolls your devices, initiates network scanning, and activates dark web surveillance — all guided, all white-glove. Most clients see their first exposure report within the first week.

Yes — family coverage is core to how DRAGON works, because adversaries deliberately target family members as the soft entry point. Spouses, children, and household members are enrolled under a unified plan with individual protection scores and age-appropriate controls for minors.

You're alerted through the portal and your preferred channel, and your dedicated analyst is engaged simultaneously. For critical incidents, our response SLA is under 15 minutes. The analyst handles resolution end to end — password rotations, takedown requests, fraud disputes, insurance claims — and documents everything in your portal.

macOS, Windows, iOS, and Android are fully supported, along with home network equipment, IoT devices, smart home systems, and security cameras. Multi-residence coverage is available for additional properties.

Your data is encrypted in transit and at rest with AES-256, cryptographically partitioned per household, and protected by hardware-key authentication. The document vault is zero-knowledge. Every access to your data is logged and reviewable by you. We never sell or share client data — our only revenue is protection.

DRAGON is offered as an annual membership: Executive coverage at $7,500 per year, Household coverage at $15,000 per year, and custom-priced Enterprise programs for companies and family offices. You can activate a membership directly, or request a consultation and we'll provide a confidential quote within 24 hours.

Yes. Enterprise programs cover leadership teams, boards, and high-access employees, with a program dashboard for administrators that shows adoption and aggregate posture without ever exposing any individual's personal data. Family office configurations are also available.

Yes. If you believe you or your family are experiencing an active incident — compromise, extortion, stalking, fraud — contact us immediately through the contact page and mark your inquiry urgent. Incident response engagements can begin within hours.